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I certainly hope this starts to look up, so far it appears to be a totally failure. Just got off the phone with someone who acted as if he didn’t have a clue. He was with the Optum Rx. After I told him I was with Captial, he said that explains what the problem was.
They were having lots of problems getting switched over. Looks like this was not the best move. Hope there is not a lot of members depending on meds quickly.
Not totally happy with new system. Totally agree that when I called Capital RX , number on new card they never had me registered. Taked to doctors’ offices and they advised me that they did not have anyone with the name Capital RX. It was not until I called several times and spoke to SAPD insurance rep. trying to get it straighten out and found out that it was under Optum, I got several different phone numbers that were not on new card. I finally got the right numbers and think I finally straighten it out. WHAT A MESS. I am just glad I and my wife had all our prescriptions filled out before end of year. I don’t know about anyone else, and I understand change is different, but I was totally happy with Well Dye. I just hope the rest of the members figure it out.
I signed up . Dr. prescribed med for sore on low left leg after a skin cancer removal at HEB on Kitty Hawk, They first said I owed $60 something. After I remembered to give them my new card, I had on co pay. Now I can only hope all goes as well for all other RX I use. Remember, they are open 24/7 so call & ask.