The Fire and Police Retiree Health Care Fund, San Antonio, sent a notice to plan participants on May 19. Here is the letter’s contents:
Dear Health Plan Participant,
The Fire and Police Retiree Healthcare Fund has implemented a temporary benefit change related to Telehealth services due to the Covid-19 pandemic.
Telehealth services will be temporarily allowed under the Retiree Health Plan.
This benefit change will encourage social distancing and allow members to receive care from the comfort of their homes.
The benefit change will apply to Telehealth visits with a date of service of 3/23/2020 – 6/30/2020 and will only be considered for payment if the service is provided by an Aetna Signature Administrators physician to an established patient. There is no coverage for out-of-network Telehealth services or for new patient visits. Normal office visit copays will apply.
If you have already had a Telehealth visit that has been denied for no coverage, your claim is in the process of being reconsidered. You do not need to take any action.
If you should have any questions related to this benefit change, please contact the Fire and Police Retiree Health Care Fund at 1-866-652-4237.
